Michael Shaw

Operations & Systems Architect

(202) 300-1442 · michael@madezmedia.com Charlotte, NC Area (Harrisburg) · mikeyshaw.work linkedin.com/in/michael-shaw-clt

Versatile operations leader and technologist with 20+ years spanning restaurant management, real estate sales, business development, and technology entrepreneurship. Proven record managing fast-paced operations, coordinating teams under pressure, and building systems that scale — from running a full-service restaurant, to founding 6 technology companies, to selling real estate. Looking to bring hustle, systems thinking, and a whatever-it-takes work ethic to a growing operation from Day 1.

Core Competencies

AI & Automation Multi-agent orchestration, voice AI systems, automated reporting, predictive workflows

Systems Development Full-stack (Next.js, React, TypeScript, Node.js), database design (PostgreSQL/Supabase)

Operations & Logistics Multi-channel dispatch, real-time coordination, scheduling optimization, fleet management

Business Development Client relationship management, CRM design, pipeline tracking, proposal development

Communication Multi-channel coordination (phone, email, Slack, Telegram, SMS), 20+ concurrent accounts

Problem Solving Production debugging under pressure, rapid triage, root cause analysis

Professional Experience

Founder & CEO — Mad EZ Media Partners, Charlotte, NC

2020 — Present

Built and managed a multi-service digital agency serving service businesses across the Southeast
Designed automated content systems producing 10x output in half the time; built custom CRM/pipeline systems (PostgreSQL, Supabase, React)
Coordinated real-time operations across 8+ AI agents and 20+ concurrent client accounts; developed automated performance dashboards

Founder — SonicBrand AI, Charlotte, NC

2024 — 2025

Built an audio branding SaaS platform with 490+ TypeScript files, production-grade architecture
Implemented Zustand state management, auth/quota API middleware, SSE streaming, multi-agent voice with ElevenLabs

Founder — EZ Influencer 360, Charlotte, NC

2024 — 2025

Architected an AI music influencer platform: character creation, music generation, voice, and video
Full-stack build across Next.js, React Query, Zustand, Tailwind CSS 4, Supabase, OpenAI, RunPod, Mux — 6 dev phases shipped

General Manager — Crafty Crab Boardwalk INC, Charlotte, NC

Apr 2018 — Apr 2019

Managed full restaurant operations: staffing, scheduling, inventory, and P&L accountability
Oversaw daily high-volume service across kitchen, front-of-house, and delivery; recruited and managed 15–25 staff

Sales Professional — The Goins Group, LLC, Charlotte, NC / Lake Wylie, SC

2019 — 2020

Sales and business development for a $62M+ real estate investment education and services company
Generated and qualified leads, managed pipeline, and closed deals across multiple channels

Founder / Digital Strategy Consultant — Hashtix Digital Strategy Consulting, Charlotte, NC

2017 — 2020

Provided digital marketing and social strategy consulting to local businesses
Built lead generation funnels and automated marketing systems

Technology Consultant — Independent / Various Clients, Washington, DC & Charlotte, NC

2020 — 2024

Collaborated with DC government on technology and data management projects
Provided marketing analytics and automation consulting for 20+ clients; built custom web apps, e-commerce, and mobile apps

Education

Continuing Education — AI & Full-Stack Development — Self-directed / Online

2020 – Present

Advanced AI integration and multi-agent system architecture
Full-stack web development (JavaScript, TypeScript, React, Next.js, Node.js)
Database design, cloud infrastructure, and deployment (PostgreSQL, Supabase, Vercel, Docker, CI/CD)